Please read these Terms & Conditions carefully before using our website or placing an order.
Welcome to the Catharina Knitwear website. By accessing or using this website and placing an order, you agree to be bound by the following Terms & Conditions.
Catharina Knitwear is a South African brand specialising in beautifully handcrafted knitwear made from premium natural fibres, including Mohair, Merino Wool and Pure Cotton.
These Terms & Conditions govern the use of our website and the purchase of products through our online store.
By browsing this website or placing an order, you confirm that you:
Every Catharina Knitwear product is handcrafted. As a result:
These natural handmade variations are not considered manufacturing defects.
All prices displayed on our website are shown in South African Rand (ZAR).
Prices may change without prior notice. While every effort is made to ensure pricing accuracy, Catharina Knitwear reserves the right to correct pricing errors before processing an order.
An order is only confirmed once payment has been successfully received and accepted.
Catharina Knitwear reserves the right to:
Should an order be cancelled by Catharina Knitwear after payment has been made, a refund will be processed.
Payments are processed securely through our authorised payment gateway.
Catharina Knitwear does not store your complete credit card or banking information. Accepted payment methods will be displayed during checkout.
Delivery times provided are estimates and may vary depending on:
Catharina Knitwear cannot be held responsible for delays caused by third-party courier companies or circumstances outside our reasonable control.
Responsibility for the products passes to the customer once the order has been successfully delivered.
Many of our products are individually handmade. Production times may therefore vary depending on the product ordered.
Where a product is made to order, the estimated production or dispatch period will be communicated where applicable.
If you receive an incorrect, defective or damaged product, please notify us within seven days of receiving your order.
Where a manufacturing defect is confirmed, we may arrange one of the following remedies, subject to applicable consumer law:
A product may not qualify for return where the issue results from:
For hygiene reasons, certain products may not be eligible for return after they have been worn, used or opened, except where they are defective or where applicable law provides otherwise.
Orders may only be cancelled before production, preparation or dispatch has commenced.
Once a customised or made-to-order product has entered production, cancellation may no longer be possible, subject to applicable consumer law.
Customers are responsible for following all care instructions supplied with the product or displayed on the relevant product page.
Catharina Knitwear cannot be held responsible for damage resulting from incorrect washing, drying, ironing, storage or handling.
All content on this website, including but not limited to the following, remains the property of Catharina Knitwear or its relevant licensors:
This content may not be copied, reproduced, distributed, modified or used without prior written permission.
While we aim to keep our website available and accurate, we do not guarantee uninterrupted or error-free access.
We reserve the right to:
Personal information submitted through this website is collected and processed in accordance with our Privacy Policy and applicable South African data-protection legislation, including the Protection of Personal Information Act.
We do not sell customers’ personal information to third parties.
To the fullest extent permitted by law, Catharina Knitwear will not be liable for indirect, incidental or consequential losses arising from:
Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot legally be excluded under the Consumer Protection Act or other applicable South African legislation.
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute arising from these Terms or the use of this website will be handled in accordance with applicable South African law.
Catharina Knitwear reserves the right to amend these Terms & Conditions when reasonably necessary.
Updated versions will be published on this page. Changes will become effective from the date shown at the top of the page.
For questions about these Terms & Conditions, please contact us.
These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy and Returns Policy.
